Field 05

Government

Public services that a citizen can follow and challenge.

The question

What does transparent automation look like when the user cannot opt out?

Public systems serve everyone, including people with the least room for error. That raises the bar for clarity, access and the right to ask why.

Programs

3 directions we are working on.

01
Plain-language services
Making rules, forms and decisions readable by the people they affect.
02
Procedural transparency
Records of how a decision was reached that a citizen can inspect and contest.
03
Resilient access
Service design that still works for people with poor connectivity, old devices or limited time.